Returns & Refunds

You may request a return within 30 days of delivery. Items must be unused, in their original packaging and in resellable condition.

Email support@goldstorebusiness.shop with your order number and a short description of the issue. Photos help us resolve damaged or incorrect items faster.

We will reply with return instructions and the correct return address. Please do not ship items back before receiving instructions.

Once your return is received and inspected, refunds are issued to the original payment method within 5–10 business days.

Damaged, defective or incorrect items are refunded or replaced at no cost to you, including return shipping.

For hygiene and safety reasons, personal care items that have been opened, perishable goods, and custom or personalised products cannot be returned unless faulty.